Terms & Conditions of Sale

01 Bespoke & Personalised Products

Rush specialises in bespoke and personalised sportswear. Our products may be manufactured specifically to your requirements, including custom designs, colours, club badges, sponsor logos, player names, initials, squad numbers and other personalised details.

Because these products are made specifically for you, they cannot normally be resold to another customer and cannot normally be cancelled, returned, exchanged or refunded because you have changed your mind.

This does not affect your statutory rights where goods are faulty, not as described or otherwise do not conform to the contract.

02 Payment & Cancellation

Payment is required before an order enters production unless otherwise agreed by Rush in writing.

Once payment has been made and the order has been accepted, the order cannot be cancelled due to a change of mind.

If you choose not to proceed after payment has been made, any payment made is non-transferable and cannot be moved to another order, customer, club, team or future purchase.

Nothing within this section affects your statutory rights.

03 Artwork & Final Approval

Where applicable, digital artwork and/or an order specification will be provided for approval before production.

You are responsible for carefully checking all details, including:

• Garment design and colours
• Club badges and logos
• Sponsor logos
• Names and initials
• Squad numbers
• Sizes
• Quantities
• Spelling
• Positioning of personalisation
• Any other information shown or supplied

Once final approval has been given, no alterations can be made to the order.

Approval authorises Rush to proceed with production using the information supplied and approved by the customer.

Rush cannot accept responsibility for mistakes contained within information or artwork that has been supplied or approved by the customer.

Changes requested before final approval may result in revised artwork, additional costs or changes to the estimated production time.

04 Colours & Digital Artwork

Digital artwork is intended to provide a visual representation of the finished garment.

Colours displayed on phones, tablets, computers and other screens can vary depending on the device, screen settings, brightness and calibration.

The final printed or manufactured colour may therefore differ slightly from the colour displayed on digital artwork.

Colours may also vary slightly between separate production batches or repeat orders.

Reasonable colour variations of this nature are not considered manufacturing faults.

05 Design & Manufacturing Tolerances

Rush garments may involve sublimation printing, cutting, sewing and other manufacturing processes.

As a result, minor variations may occur between the approved digital artwork and the finished garment. These may include small differences in:

• Pattern positioning
• Print alignment
• Logo or number positioning
• Stitching
• Seams
• Garment measurements
• Colour
• Placement of design elements

Where these differences fall within reasonable manufacturing tolerances and do not materially affect the appearance or intended use of the garment, they will not be considered manufacturing defects.

06 Sizing & Sample Garments

Customers are responsible for selecting and approving the correct garment sizes before placing their order.

Rush size guides are provided to assist customers when choosing sizes. Customers should use the measurements provided rather than relying solely on a player's usual clothing size, as sizing can vary between manufacturers, garment styles and fits.

Sample Garments

Where sample garments or sizing samples are available, customers and clubs are encouraged to use them to help determine the most appropriate sizes before submitting their final order.

Sample garments are provided as a sizing guide only. The customer remains responsible for selecting and approving the final sizes ordered.

Where a player has tried on a sample garment and a size has subsequently been selected and approved, Rush cannot accept responsibility if the customer later decides that they would have preferred a different size or fit.

There may be minor variations between sample garments and finished garments due to normal manufacturing tolerances.

Where samples are loaned to a customer or club, they must be returned to Rush in the same condition in which they were supplied, allowing for reasonable handling and trying on.

Where agreed as part of the sample arrangement, customers may be responsible for the cost of replacing samples that are lost, damaged or not returned.

Incorrect Sizes

Because bespoke and personalised garments are manufactured specifically for the customer, incorrectly selected or approved sizes cannot be returned, exchanged or refunded unless the garment itself is faulty or does not conform to the order.

A garment being too small, too large, too fitted or too loose for an individual player is not in itself considered a manufacturing fault where Rush has supplied the size that was ordered and approved.

Rush cannot accept responsibility where:

• An incorrect size was supplied by the customer, club, player or parent.
• A player did not try an available sizing sample before their size was submitted.
• The correct size was manufactured but does not fit the intended player as expected.
• A customer changes their mind about their preferred fit after approval.
• A player's measurements or required size change between ordering and receiving the garments.

Once an order has been approved and entered into production, garment sizes cannot be changed.

Nothing within this section affects the customer's statutory rights.

07 Team, Club & Bulk Orders

Where an order is placed by a coach, manager, club representative, parent representative or another individual on behalf of a team or club, that person is responsible for checking the complete order before it is submitted or approved.

This includes checking:

• Player names and spelling
• Squad numbers
• Garment sizes
• Quantities
• Personalisation
• Club details
• Sponsor details
• Any other player-specific requirements

The person placing or approving the order is responsible for ensuring that information supplied by players, parents, coaches or other club members is correct.

Once an order has been approved and entered into production, Rush cannot make changes because a player, parent, coach or club representative subsequently discovers that incorrect information was supplied or approved.

Where Rush has manufactured garments according to the information and sizes supplied and approved by the customer, errors in that supplied information will not be considered manufacturing faults.

08 Customer-Supplied Names, Numbers, Logos & Artwork

The customer is responsible for ensuring that all information supplied to Rush is accurate.

Rush cannot accept responsibility for incorrect:

• Names
• Initials
• Spelling
• Squad numbers
• Sizes
• Sponsor information
• Logos
• Other information

This applies where the incorrect information was supplied or approved by the customer.

Where customers provide club badges, sponsor logos, trademarks, photographs, graphics or other artwork, the customer confirms that they have the necessary permission or authority to use and reproduce those materials.

09 Rush Designs & Intellectual Property

Unless otherwise agreed in writing, original designs created by Rush remain the intellectual property of Rush Sportswear.

Customers may not reproduce, copy or provide a Rush-created design to another manufacturer for reproduction without prior written permission from Rush.

Club badges, sponsor logos and other intellectual property supplied by customers remain the property of their respective owners.

10 Production Times

Any production timeframe provided by Rush is an estimate unless a specific date has expressly been agreed in writing.

Production times begin once Rush has received everything required to manufacture the order, including:

• Full payment
• Final artwork approval
• Confirmed sizes
• Player information
• Club logos
• Sponsor artwork
• Any other required information

Delays in supplying information or approving artwork may delay production.

Rush will make reasonable efforts to meet estimated production times but cannot guarantee completion or delivery by a particular date unless this has expressly been agreed.

11 Delivery

Customers are responsible for providing a complete and accurate delivery address.

Rush cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete delivery information supplied by the customer.

Once an order has been dispatched, delivery may be affected by circumstances outside Rush's direct control.

Customers should inspect their order as soon as reasonably possible following delivery.

12 Checking Your Order & Reporting Problems

Customers are asked to inspect all garments as soon as reasonably possible after receiving their order.

For club and team orders, Rush recommends that the person responsible for the order checks the garments before distributing them to individual players.

If an item appears to be incorrect, damaged or faulty, customers are asked to contact Rush within 7 days of delivery where reasonably possible.

Please provide:

• Relevant order details
• A description of the issue
• Clear photographs showing the issue
• Details of the affected garment or garments

Reporting an issue promptly helps Rush investigate and resolve manufacturing or fulfilment problems quickly.

The request to report apparent issues within 7 days does not remove or restrict any statutory rights the customer may have.

13 Faulty or Incorrect Goods

Bespoke and personalised products cannot be returned, exchanged or refunded simply because the customer has changed their mind.

However, this does not affect the customer's statutory rights.

If an item is faulty, has a manufacturing defect or does not materially match the approved order, the customer should contact Rush as soon as reasonably possible with photographs and details of the issue.

Rush will assess the issue and, where appropriate, provide a repair, replacement, refund or other remedy in accordance with the customer's legal rights.

The following will not normally be considered manufacturing faults:

• Incorrect sizes selected or approved by the customer
• Customer-supplied spelling mistakes
• Incorrect player numbers supplied by the customer
• Change of mind regarding fit
• Minor colour variations
• Reasonable manufacturing tolerances
• Normal wear and tear
• Accidental damage
• Misuse
• Damage caused by incorrect washing or drying
• Failure to follow garment care instructions
• Damage occurring after delivery which is not attributable to a manufacturing fault

14 Care of Garments

Customers should follow the washing and care instructions supplied with their garments.

Printed, sublimated and personalised sportswear should be cared for appropriately to maintain its appearance and performance.

Damage caused by washing, drying, ironing or otherwise caring for garments contrary to the supplied care instructions is not considered a manufacturing defect.

15 Repeat & Additional Orders

Rush will make reasonable efforts to match previous orders when producing additional or replacement garments.

However, separate orders may be manufactured at different times or from different production batches.

Minor variations may therefore occur in:

• Colour
• Fabric
• Print
• Trim
• Construction
• Garment measurements

Rush cannot guarantee that fabrics, trims, colours or other materials will remain available indefinitely.

16 Events Outside Our Control

Rush will not be responsible for delays or failure to perform caused by events outside our reasonable control.

These may include:

• Courier disruption
• Severe weather
• Customs delays
• Supplier disruption
• Manufacturing interruptions
• Transport disruption
• Import or export delays
• Other unforeseen circumstances outside our reasonable control

Where such an event occurs, Rush will make reasonable efforts to minimise disruption and keep the customer informed where appropriate.

17 Statutory Rights

Nothing contained within these Terms & Conditions is intended to exclude, restrict or limit any consumer rights or remedies that cannot legally be excluded under applicable UK law.

Where goods are faulty, not as described, not of satisfactory quality or otherwise do not conform to the contract, customers may have statutory rights regardless of the bespoke or personalised nature of the product.